Summary of Book: How to win friends and influence people

Summary of Book: How to win friends and influence people

1) Don't criticize, condemn, or complain: Instead of complaining about a coworker's behaviour, try to understand their perspective and approach them with a solution-focused attitude. For example, instead of saying, "You're always late to meetings," you could say, "I noticed that you've been running behind schedule lately. Is there anything I can do to help?"

2) Give honest and sincere appreciation: Take the time to recognize and appreciate the efforts of others. For example, you could say, "Thank you so much for going the extra mile on that project. Your hard work really paid off."

3) Arouse in the other person an eager want: Instead of trying to force someone to do something, make them want to do it. For example, you could say, "Imagine how much more productive we could be if we all chipped in to help with this task. What do you think?"

4) Become genuinely interested in other people: Take an interest in others and listen to what they have to say. Ask questions and show that you care about their opinions and experiences. For example, you could ask a colleague about their weekend or their recent vacation.

5) Smile: A smile can go a long way in building rapport with others. Try to smile more often, especially when you're in social situations or interacting with others.

6) Remember that a person's name is, to that person, the sweetest and most important sound in any language: Make an effort to remember people's names and use them when you talk to them. For example, you could say, "Hi Sarah, it's great to see you again."

7) Be a good listener. Encourage others to talk about themselves: Pay attention to others and let them talk about their experiences, opinions, and feelings. Show that you're listening by nodding, making eye contact, and responding to what they say. For example, you could say, "Tell me more about that. I'd love to hear your thoughts."